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Tech — Website Care Plans

The unglamorous work that keeps it up.

A website is not a project that ends. It is a system with dependencies that expire, plugins that break and certificates that lapse at 2am on a Sunday.

99.9%
uptime target
24/7
monitoring
1
monthly report you will read
The problem

Why this usually goes wrong.

Most sites are fine for eighteen months and then fail suddenly — usually because an update was deferred, a backup was never tested, or a certificate quietly expired.

A care plan is insurance with a maintenance schedule attached. It is far cheaper than an emergency rebuild, and considerably less stressful.

Website Care Plans at Proofox — illustration of a website layout inside a browser window
What's included

Everything in the engagement.

No line items discovered halfway through. This is the scope, written down before we start.

01

Updates on staging

Core, plugin and dependency updates applied and checked before they reach live.

02

Security monitoring

Malware scanning, firewall rules, hardened configuration and a defined patch window.

03

Tested backups

Automated offsite backups, with restores actually tested — an untested backup is a rumour.

04

Uptime monitoring

Round-the-clock checks with alerting, and a stated response time.

05

Performance checks

Monthly Core Web Vitals review with fixes applied inside the plan.

06

Content support

A monthly allocation of small edits and updates, so minor changes never wait.

What you get

Deliverables, itemised.

  • Monthly maintenance report
  • Staging environment
  • Tested restore points
  • Uptime and incident log
  • Performance trend report
  • Allocated support hours
How it runs

Four phases, dated.

01

Onboard

Full audit, access consolidation, backup verification and a documented baseline.

02

Maintain

Scheduled updates on staging, security patching and monitoring.

03

Report

A monthly summary of what changed, what broke and what we fixed.

04

Improve

Quarterly performance and accessibility review with recommendations.

Questions

Answered before you ask.

Do you only maintain sites you built?
No. We take on existing sites after an audit. Occasionally an audit concludes that maintenance is not economic and a rebuild is the honest recommendation.
What is the response time?
Site-down incidents are responded to within one hour during business hours and within four hours otherwise. Routine requests are handled within two working days.
Are content edits included?
A monthly allocation of support time is included. Larger changes are quoted separately before any work starts.
Can we cancel?
Monthly rolling with 30 days' notice. You keep every backup, credential and piece of documentation.
Next step

Tell us the number you need to move.

Send a short brief and a strategist — not a salesperson — replies within one working day with an honest read on whether we are the right fit.

Or call +91-+91+91+91+918058848888

Call +91 80588 48888