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CPaaS rate card

SMS, Voice and WhatsApp, priced per message.

Enterprise-grade CPaaS that scales with your business — secure routing, compliance-first architecture and enterprise SLAs.

99.9% UptimeDLT & TRAI CompliantDedicated Account Manager
CPaaS messaging from Proofox — illustration of a telephone handset beside a sound waveform
52M
Messages/month
99.9
% Uptime SLA
120
Enterprise Customers
Rate card

Volume pricing, stated plainly.

Rates step down as monthly volume rises. All figures exclude GST.

SMS — Transactional & Promotional

  • 0 – 50,000₹0.18 Per SMS
  • 50,001 – 100,000₹0.17 Per SMS
  • 100,001+₹0.15 Per SMS

Voice — Outbound Calling

  • 0 – 50,000₹0.22 Per 30 sec
  • 50,001 – 100,000₹0.21 Per 30 sec
  • 100,001+₹0.20 Per 30 sec

WhatsApp — Business API

  • Marketing₹0.92 + GST
  • Utility₹0.15 + GST
WhatsApp fees

What Meta charges, and what we charge.

Two separate bills. We pass Meta’s conversation charges through untouched and take nothing on top of them.

Platform Subscription
₹12,000/ year
Agent License
1 agentincluded
Additional Agents
₹1,000/ agent / month
Billed at cost

Meta’s conversation charges

Charged per 24-hour conversation, with the rate set by category — marketing costs considerably more than utility. These are Meta’s prices and we add no markup to them.

Our fees

Platform and agent licences

The subscription and agent licences above are ours, and they are the only thing we earn on this channel. Setup, verification and the green tick application are included in onboarding.

Industries

Industries We Serve.

Messaging patterns differ by sector. These are the ones we have built flows for repeatedly.

FinTech & Banking

OTP, KYC, payment alerts & fraud prevention workflows.

E-commerce & D2C

Order confirmations, delivery tracking & promotional flows.

Healthcare & Pharma

Appointment reminders, test results & care coordination.

Education & EdTech

Class alerts, fee reminders & parent communications.

Travel & Hospitality

Itinerary updates, check-ins & pre-arrival messaging.

Logistics & Delivery

Driver communication, tracking & dispatch automation.

Real Estate

Lead nurturing, visit reminders and payment follow-ups.

Insurance

Policy renewals, claim updates & onboarding flows.

NBFC & Lending

Loan status, EMI reminders & collections workflows.

Government

Citizen notifications, public service updates & crisis alerts.

SaaS & IT

Account alerts, verification and uptime notifications.

FMCG & Distribution

Salesforce alerts, distributor messaging & incentive campaigns.

Media & Entertainment

Event reminders, subscription updates & engagement pushes.

Automobile

Service scheduling, test drive reminders & after sales messaging.

At scale

What the platform handles.

Delivery, routing and compliance are the whole product. Everything else is a dashboard.

DLT CompliantPCI SecureGDPR Aligned
23% fewer failed deliveries

Marketplace Seller Engagement

Automated OTPs, order & delivery updates leading to 23% drop in order failures.

52M messages / month

Large-Scale Dispatch Automation

High-velocity message workflows with 52M messages monthly handled reliably.

17% faster ETA

Rider & Delivery Optimization

Rider communication automation helped improve ETA accuracy and reduce delays.

CPaaS questions

Before you integrate.

Are these rates final?
They are the published volume rates and they exclude GST. Above the top tier, or for unusual routing requirements, we quote individually.
What is DLT and do we need it?
DLT is the TRAI-mandated registry for commercial SMS in India. Without registered headers and templates your messages will not be delivered. Registration is compulsory and we handle it — see SMS & Voice.
How is WhatsApp billed?
Meta charges per 24-hour conversation, and the category decides the rate — marketing conversations cost considerably more than utility ones. Those charges are billed at cost. The platform subscription and agent licences above are ours.
Do you provide the WhatsApp Business API?
Yes, including business verification and the green tick application. See WhatsApp Business API.
Is there a minimum volume?
No minimum to start. The tiers simply reflect monthly volume, so the rate improves as you scale rather than requiring a commitment up front.
Can we integrate this with our own system?
Yes, over API. We also wire it into your CRM so every message is logged against the contact record — see CRM Software.
Next step

Need a volume quote?

Tell us your monthly message volume and the channels you need, and we will come back with a rate and an integration plan.

Or call +91 99827 04111