01
Cloud IVR
Menus and routing rules that get callers to the right team without four transfers.
Tech — IVR & Auto Dialer
Every call answered, logged and routed.
A missed call is a lost customer who has already dialled your competitor. Most businesses have no idea how many they miss.
0
unlogged calls
<3
menu levels
100%
source attribution
The problem
Why this usually goes wrong.
Enquiries arrive by phone and vanish. Nobody knows how many calls were missed, which campaign generated them, or what was promised on the call.
Cloud telephony fixes the measurement problem and the routing problem at once: every call recorded, attributed to a source, and logged against the customer record.
What's included
Everything in the engagement.
No line items discovered halfway through. This is the scope, written down before we start.
02
Call tracking
Campaign-level numbers so you know which marketing actually generates calls.
03
Auto dialer
Predictive and progressive dialling for outbound teams, with connect-rate reporting.
04
Click-to-call
Website and CRM click-to-call so agents never dial manually.
05
Recording & quality
Call recording with tagging, for training and dispute resolution.
06
CRM logging
Every call, missed or answered, written to the customer record automatically.
What you get
Deliverables, itemised.
- Configured cloud IVR and routing
- Campaign call-tracking numbers
- Auto dialer setup and agent training
- Click-to-call integration
- Call recording and storage policy
- Missed-call and response reporting
How it runs
Four phases, dated.
01
Map
Who should answer what, and what happens when they do not.
02
Build
IVR flows, routing rules and dialler campaigns configured and tested.
03
Integrate
Wire calls into the CRM so context and history follow the caller.
04
Tune
Review missed calls, wait times and abandonment monthly, and simplify.
Related
Works well alongside.
These are the engagements that most often run with ivr & auto dialer.
Tech
CRM Software
Most CRM projects fail on adoption, not features. If updating a deal takes eleven clicks, the truth lives in a notebook and your reports are fiction.
Explore →
Tech
SMS & Voice
SMS is unfashionable and undefeated. It reaches every handset, needs no app, no data connection, and gets read within minutes.
Explore →
Tech
WhatsApp Business API
Email gets opened by a quarter of your list. WhatsApp gets read in minutes. The difference is not marginal, and it changes what your funnel can do.
Explore →
Questions
Answered before you ask.
How many IVR menu levels should we have?
As few as possible — ideally one, rarely more than two. Every extra level increases abandonment measurably. Most menus exist to protect internal structure, not to help the caller.
Does it work with our existing numbers?
Usually yes, through number porting or forwarding. We will confirm feasibility with your provider before you commit.
Is call recording legal?
Yes, with disclosure at the start of the call and a defined retention policy. We configure both.
Can we track which ad generated a call?
Yes — that is the main reason to do this. Campaign-level numbers tie phone enquiries back to source, which usually changes how budget gets allocated.
Next step
Tell us the number you need to move.
Send a short brief and a strategist — not a salesperson — replies within one working day with an honest read on whether we are the right fit.
Or call +91-+91+91+91+918058848888